Complaint from a client “Please explain the 100 pound charge for fixing errors in our HTML mail”. Answer : “You were unwilling to do it yourself and it fell on a technical department desk.” It’s occasionally amusing dealing with staff from other companies who have no idea how time is charged out at design/internet marketing agencies. Without giving away anything I’m not allowed to: when I first started doing this sort of work, getting on for four years ago, as a junior dogsbody, my time was worth 80 quid an hour. I have a lot more skills now that I did then…